At HKC EMART, we are committed to delivering your orders promptly and safely. Please review our general shipping policy below for both local and international orders.

1️⃣ Shipping Coverage

📍 We ship orders within Malaysia and to selected international destinations.

2️⃣ Shipping Methods

🚚 We partner with reputable local and international courier services to ensure reliable delivery, including:
📦 Local Couriers: Pos Laju, J&T Express, Ninja Van, GDex, and others
🌐 International Couriers: DHL, FedEx, UPS, Aramex, and other trusted logistics providers
🧭 Shipping method is selected based on destination, item type, and shipping efficiency.

3️⃣ Processing & Handling Time

⏳ Orders are typically processed within 1–2 business days after payment is confirmed.
🕒 Orders placed after business hours or on weekends/public holidays will be processed the next working day.
📤 Once shipped, you will receive a tracking number via email or SMS.

4️⃣ Estimated Delivery Time

📍 Local Delivery (Malaysia): Usually delivered within 1–5 working days depending on your location.
🌍 International Delivery: Typically arrives within 5–12 working days, depending on your country and local customs procedures.
⚠️ Note: Delivery times are estimates and may vary due to factors like customs clearance, public holidays, and courier workload.

5️⃣ Shipping Fees

💰 Shipping charges are calculated at checkout based on destination, weight, and size of the parcel.
🎁 From time to time, we may offer free shipping promotions on selected products or order values.

6️⃣ Customs, Duties & Taxes (International Orders)

📦 Import duties, taxes, and customs charges (if applicable) are not included in the item or shipping price.
🌐 These charges are the responsibility of the buyer and vary by country.
📄 Please check with your local customs office for details on these charges.

7️⃣ Packaging & Security

📦 All items are securely packed to prevent damage during transit.
🔐 Fragile or high-value items may be shipped with additional protective packaging.

8️⃣ Tracking Your Order

🔎 A tracking number will be provided once your order is shipped.
🌐 You can track your shipment through the respective courier’s website or via our order tracking page at hkcemart.com.

9️⃣ Support & Inquiries

📩 For any questions related to your order or delivery status, please contact us at:
📧 Email: [email protected]
🌐 Website: hkcemart.com