📜 HKC EMART SDN. BHD. – Terms and Conditions

1. What Data is Collected

We collect a variety of information when you use our website or interact with us. This includes:

• Personal Identification Information
  Name, email address, phone number, billing address, and shipping address
• Payment Information
  Credit card details, bank account information, or other payment methods to process transactions
• Order and Transaction Information
  Products purchased, order numbers, payment details, purchase history, and shipping information
• Technical Data
  IP address, browser type, operating system, device type, browsing activity, pages viewed, and time spent on our website. This data helps us improve the user experience and website functionality
• Location Data
  Based on your IP address or device, we may collect approximate location information to provide relevant shipping options or services
• Communication Data
  Any information you provide when communicating with us, such as customer support interactions, feedback, or inquiries

2. How Your Data is Used

The data we collect is used for the following purposes:

• Order Processing and Fulfillment
  To process your orders, deliver purchased products, and manage payment transactions
• Customer Service and Support
  To assist with inquiries, address complaints, and provide customer support through email, phone, or live chat
• Website Personalization and User Experience
  To tailor our website to your preferences, provide personalized product recommendations, and enhance user engagement
• Marketing and Promotions
  If you have consented, we may use your email or phone number to send marketing communications, including promotional offers, newsletters, and updates on new products or services
• Legal Compliance
  To comply with applicable laws, regulations, and legal requests, including preventing fraud or adhering to tax obligations
• Analytics and Research
  We analyze the usage patterns of visitors to our website to improve performance, optimize content, and develop new features
• Improvement of Services
  To improve our website’s functionality, ensure security, and enhance the customer experience

3. Who We Share Your Data With

We respect your privacy and do not sell your data. However, we may share your data with trusted third parties for specific reasons as outlined below:

• Service Providers
  We work with third-party service providers to help us deliver our services. This includes shipping and courier companies, payment processors, IT service providers, and email marketing platforms. These providers only access your data as necessary to perform their services on our behalf
• Payment Processors
  For payment transactions, we share your payment information with trusted payment gateways like PayPal, Stripe, and other payment providers to complete the transaction securely
• Courier and Delivery Services
  We share your shipping information with trusted courier services (e.g., Pos Laju, DHL, FedEx) to fulfill orders and deliver products to you
• Marketing and Advertising Partners
  If you have opted-in to receive marketing communications, we may share your information with marketing partners or advertisers to provide targeted promotions. We may also use data analytics tools to assess the effectiveness of our marketing campaigns
• Legal Authorities
  We may disclose your personal information if required by law or in response to valid legal requests, such as court orders, subpoenas, or government investigations
• Business Transactions
  In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. In such cases, we will ensure that your information is protected in accordance with this privacy policy
• Affiliates and Business Partners
  We may share data with trusted affiliates or business partners for purposes such as offering joint promotions or improving service delivery, but only with your consent

4. Data Retention and Security

• 4.1 Data Retention
  We retain your personal data only for as long as necessary to fulfill the purposes outlined in this privacy policy or as required by applicable law (such as tax or accounting regulations). After that period, we will securely delete or anonymize your data to prevent unauthorized access
• 4.2 Data Security
  We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, alteration, disclosure, or destruction. This includes:

• Using SSL encryption (128-bit) technology to protect sensitive data during transmission

• Regular security audits and vulnerability assessments to ensure our website remains secure

• Implementing access controls to restrict data access to authorized personnel only

5. Your Rights

As a user, you have specific rights regarding your personal data:

• Right to Access
  You have the right to request access to the personal data we hold about you
• Right to Rectification
  If you believe any of the personal data we hold is incorrect, you have the right to request corrections
• Right to Erasure (Right to be Forgotten)
  You can request that we delete your personal data, subject to legal obligations
• Right to Data Portability
  You may request a copy of your data in a structured, commonly used, and machine-readable format
• Right to Object
  You have the right to object to processing activities that are based on legitimate interest or direct marketing
• Right to Withdraw Consent
  If we process your data based on your consent, you can withdraw your consent at any time

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within the required time frame

6. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your browsing experience. Cookies help us remember your preferences, track usage patterns, and provide personalized content.

You can manage or disable cookies through your browser settings, but please note that disabling cookies may impact your ability to use certain features of our website.

For more details on our use of cookies, please refer to our Cookie Policy

7. International Data Transfers

If you are located outside Malaysia, please be aware that your data may be transferred to, stored, and processed in Malaysia or other countries where our servers or third-party service providers are located. We ensure that all data transfers are carried out in accordance with applicable data protection laws