At HKC EMART, we strive to provide you with the best shopping experience. If you’re not completely satisfied with your purchase, please review our return policy below.

1️⃣ Return Eligibility

✅ Items can be returned within 14 days from the date of delivery.
❌ Products must be in their original condition, unused, and in the original packaging.
🛑 Non-returnable items include clearance items, electronics, and perishable goods (unless defective).

2️⃣ Return Process

📦 To initiate a return, please follow these steps:

1. Contact our customer support team at [email protected] with your order details.

2. Provide photos of the item and packaging, if applicable, to help us assess the return request.

3. After approval, you will receive return instructions.
   🚚 Please return the item using a traceable courier service to the address provided by our team.

3️⃣ ⚠️Condition of Returned Items

💡 Returned items must be in new, unused condition with all tags, labels, and original packaging intact.
🔒 Items that are damaged, used, or not in original packaging will not be accepted for return.

4️⃣ Refund Process

💳 Upon receiving the returned item, we will inspect it and process the refund to your original payment method.
⏳ Refunds typically take 5–7 business days after the return is approved, depending on your bank or payment provider.

5️⃣ Exchange Policy

🔄 If you’d prefer an exchange instead of a refund, please let us know during the return process.
💡 Exchanges are subject to product availability.

6️⃣ Return Shipping Fees

💸 The customer is responsible for return shipping fees, unless the item is defective or incorrect.
📦 We recommend using a trackable shipping method to ensure your return is delivered safely.

7️⃣ Defective or Damaged Items

🚚 If you receive a defective or damaged item, please notify us within 48 hours of receipt, and we will arrange for a return or exchange at no additional cost to you.
📸 Be sure to include photos of the damage in your return request.

8️⃣ Legal/Export Restrictions

🌍 Export Restrictions: Some items may be restricted or prohibited from export based on international trade laws. By purchasing from HKC EMART, you confirm compliance with any applicable restrictions in your region.
🚫 Restricted Items: Certain products may be prohibited for export, and we cannot ship them to specific countries. Please check your local regulations before purchasing.
📋 Customers are responsible for ensuring compliance with their country’s import regulations. We recommend reviewing [Legal/Export Restrictions] before completing your purchase.

9️⃣ Support & Inquiries

📩 For any questions or assistance with the return process, please contact us at:
📧 Email: [email protected]
🌐 Website: hkcemart.com