1. Can I cancel my order before completing payment?

🛑 Yes, you can cancel your order before completing the payment process.
Here’s how it works:

• Order Review: During checkout, you’ll be given the opportunity to review all details of your order (items, shipping address, total cost).

• Cancel Before Payment: If you decide to change your mind, simply click the “Cancel Order” button before finalizing the payment.

• No Charges: You will not be charged for canceled orders before payment is completed.

2. How do I cancel my order before completing payment?

🔄 To cancel your order before payment:

• Step 1: Go back to the checkout page.

• Step 2: Review your order details and look for the “Cancel Order” button.

• Step 3: Click the “Cancel Order” button, and your order will be canceled immediately.

• Need Help? If you encounter any issues or need assistance, you can contact our support team at [email protected].

3. Can I cancel my order after payment is made?

❗ Once payment has been processed, you cannot cancel the order directly.
However, you may still return the items once they are delivered. Please refer to our Return and Refund Policy for more information on how to return items and request a refund.

4. Can I change my shipping address after placing the order?

✉️ Address changes can only be made before payment is processed.
Once your order is confirmed and payment is completed, the shipping address cannot be altered. Please make sure your address is correct before completing the checkout. If you need assistance, contact us as soon as possible at [email protected].

5. Will I be charged for canceled orders?

💳 No, you will not be charged for any orders canceled before payment is processed.
If you cancel the order during the review stage, it will be removed from our system, and no charges will be applied.

6. How long does it take for my order to be processed and shipped?

⏳ Processing Time: Orders are typically processed within 1–2 business days after payment is confirmed.
🚚 Delivery Time: For local orders in Malaysia, expect delivery within 1–5 working days, depending on the location. International orders usually take 5–12 working days for delivery.

7. How do I track my order?

📦 Once your order has been shipped, you will receive a tracking number via email or SMS.
You can use this tracking number to monitor your order’s status directly with the courier.

8. Can I change the items in my order after placing it?

❌ Unfortunately, once your order has been placed and payment is confirmed, changes to the items cannot be made.
If you need to change something, you may need to cancel the order and place a new one. Contact us for further assistance.

9.What currency is used for transactions?

💵 We use Malaysian Ringgit (RM) for transactions within Malaysia. For international orders, transactions will be processed in US Dollars (USD). The applicable currency will be displayed on the checkout page before payment is completed.